[{"data":1,"prerenderedAt":401},["ShallowReactive",2],{"page-\u002Fzh-hans\u002Fguides\u002Fgs1-digital-link-not-resolving":3,"related-\u002Fzh-hans\u002Fguides\u002Fgs1-digital-link-not-resolving":380},{"id":4,"title":5,"author":6,"body":7,"category":365,"description":366,"extension":367,"heading":368,"heroImage":365,"heroImageAlt":369,"howTo":182,"layout":370,"meta":371,"navigation":372,"ogImage":373,"path":374,"publishedAt":375,"sections":365,"seo":376,"sourcePath":377,"stem":378,"updatedAt":375,"videoPosition":365,"videos":365,"__hash__":379},"pages\u002Fzh-hans\u002Fguides\u002Fgs1-digital-link-not-resolving.md","GS1 Digital Link 无法解析？原因与解决方法","Paula Rivero",{"type":8,"value":9,"toc":350},"minimark",[10,17,38,41,46,179,183,256,260,263,303,311,314,319,322,326,329,333,336,340,343,347],[11,12,13],"p",{},[14,15,16],"strong",{},"关键事实",[18,19,20,24,27,30],"ul",{},[21,22,23],"li",{},"当手机扫描到达一个能识别网址中标识符的解析器，并重定向到一个有效页面时，GS1 Digital Link 就完成了解析。解析失败时，原因几乎总是出在四个环节之一：印刷的码、网址语法、域名，或解析器中该产品的条目。",[21,25,26],{},"收银台直接从码本身读取产品身份，无需联网。因此，一个码可能在收银台能正常结账，却在手机上打不开：这说明问题出在域名或解析器，而绝不会是 GTIN。",[21,28,29],{},"先解码这个码，读取它的确切网址，但不要打开它。大多数问题在这一行里就能看出来。",[21,31,32,33,37],{},"在本网站背后的平台 Digital Link Connexum 上，自定义子域名需要一条指向 ",[34,35,36],"code",{},"whitelabel.digitallink.ai"," 的 CNAME 记录，外加与技术支持一起完成的最后一步；每个链接在创建时都会验证 GTIN。",[11,39,40],{},"\"无法解析\"涵盖了几种不同的故障，每种都有不同的解决方法。下表把你看到的现象对应到可能的原因。表格之后的六个步骤可以在几分钟内找到原因，顺序从最省事的检查到最复杂的检查。",[42,43,45],"h2",{"id":44},"现象原因与解决方法","现象、原因与解决方法",[47,48,49,65],"table",{},[50,51,52],"thead",{},[53,54,55,59,62],"tr",{},[56,57,58],"th",{},"你看到的现象",[56,60,61],{},"可能的原因",[56,63,64],{},"解决方法",[66,67,68,86,97,108,119,130,141,152,163],"tbody",{},[53,69,70,74,77],{},[71,72,73],"td",{},"手机摄像头对码完全没有反应",[71,75,76],{},"这是扫描问题，而不是解析问题：尺寸、静区、对比度或印刷损坏",[71,78,79,80,85],{},"对照",[81,82,84],"a",{"href":83},"\u002Fzh-hans\u002Fguides\u002Fdigital-link-qr-code-legibility\u002F","可读性指南","检查印刷效果",[53,87,88,91,94],{},[71,89,90],{},"\"找不到服务器\"或 DNS 错误",[71,92,93],{},"网址中的域名或子域名没有设置好，或其 DNS 记录有误",[71,95,96],{},"修正 DNS 记录（步骤 3），并留出生效所需的时间",[53,98,99,102,105],{},[71,100,101],{},"安全或证书警告",[71,103,104],{},"尚未为自定义域名签发 HTTPS 证书",[71,106,107],{},"与你的解析器服务商完成域名设置",[53,109,110,113,116],{},[71,111,112],{},"解析器返回\"未找到\"页面",[71,114,115],{},"解析器中没有该 GTIN 的条目，或网址中的 GTIN 有输入错误",[71,117,118],{},"在解析器中添加该产品，或更正码（步骤 4）",[53,120,121,124,127],{},[71,122,123],{},"同一产品的部分商品能打开，其他的打不开",[71,125,126],{},"码里带有没有条目的批号或序列号，且没有回退到产品级",[71,128,129],{},"添加批次条目，或在 GTIN 级设置默认目的地",[53,131,132,135,138],{},[71,133,134],{},"能打开，但页面不对",[71,136,137],{},"默认目的地已过时，或码是用早期草稿印刷的",[71,139,140],{},"解码这个码（步骤 1），并更新目的地",[53,142,143,146,149],{},[71,144,145],{},"打开的语言不对",[71,147,148],{},"解析器上没有设置语言版本",[71,150,151],{},"为目的地添加各语言版本",[53,153,154,157,160],{},[71,155,156],{},"在收银台能结账，但在手机上打不开",[71,158,159],{},"码中的身份没有问题；出问题的是网络端（域名或解析器）",[71,161,162],{},"直接进入步骤 3 和步骤 4",[53,164,165,168,171],{},[71,166,167],{},"在手机上能用，但收银台读不出来",[71,169,170],{},"收银台不支持 2D，或没有设置为解析 GS1 Digital Link",[71,172,173,174,178],{},"与零售商沟通，同时保留一维条码（请参阅",[81,175,177],{"href":176},"\u002Fzh-hans\u002Fguides\u002Fdual-barcode-placement\u002F","双条码指南","）",[42,180,182],{"id":181},"如何查明-gs1-digital-link-无法解析的原因六个步骤","如何查明 GS1 Digital Link 无法解析的原因：六个步骤",[184,185,186,192,227,233,244,250],"ol",{},[21,187,188,191],{},[14,189,190],{},"解码这个码并复制其网址。"," 使用能显示码内容而不直接打开它的扫码应用，或查看手机摄像头显示的预览。逐个字符地把它与你本打算印刷的链接进行比较：用旧文件印刷的码是最常见的原因之一。",[21,193,194,197,198,201,202,205,206,209,210,213,214,217,218,221,222,226],{},[14,195,196],{},"检查网址语法。"," 地址必须以 ",[34,199,200],{},"https:\u002F\u002F"," 开头，然后是你的域名，接着是 ",[34,203,204],{},"\u002F01\u002F"," 和 14 位形式的 GTIN，较短的 GTIN 用前导零补足位数，并带有有效的校验位。限定符按固定顺序排列，",[34,207,208],{},"\u002F10\u002F","（批次或批号）在 ",[34,211,212],{},"\u002F21\u002F","（序列号）之前；有效期 ",[34,215,216],{},"17"," 等属性放在 ",[34,219,220],{},"?"," 之后的查询字符串中，而不是放在路径里。",[81,223,225],{"href":224},"\u002Fzh-hans\u002Fguides\u002Fgs1-digital-link-technology\u002F","技术指南","列出了完整规则。",[21,228,229,232],{},[14,230,231],{},"在桌面浏览器中打开该域名。"," 粘贴网址。如果浏览器找不到服务器或显示证书警告，问题就出在域名上：对于自定义子域名，请检查其 DNS 记录是否存在、是否指向服务商要求的地址，以及设置是否已经完成。",[21,234,235,238,239,243],{},[14,236,237],{},"检查解析器中的条目。"," 在你的解析器中查找该 GTIN。它需要一个带默认目的地的有效条目。如果码里带有批号或序列号，该层级也需要一个条目，或者解析器需要回退到产品级。",[81,240,242],{"href":241},"\u002Fzh-hans\u002Fguides\u002Fgs1-digital-link-resolver\u002F","解析器指南","解释了这种路由是如何工作的。",[21,245,246,249],{},[14,247,248],{},"检查目的地页面。"," 如果重定向正常但页面打不开，问题就在页面本身：页面已被删除、营销活动已过期，或页面需要登录才能访问。",[21,251,252,255],{},[14,253,254],{},"在多台设备上扫描包装上的码。"," 一旦网址能在浏览器中打开，就用两三部手机扫描印刷的码，如有条件，再用支持 2D 的收银扫描器扫描。如果手机仍然没有反应，那就是印刷问题，而不是解析问题。",[42,257,259],{"id":258},"如果你的码运行在-digital-link-平台上","如果你的码运行在 Digital Link 平台上",[11,261,262],{},"有几个原因与该平台的设置方式直接相关：",[18,264,265,291,297],{},[21,266,267,270,271,274,275,277,278,281,282,285,286,290],{},[14,268,269],{},"自定义子域名。"," 使用你自己子域名（例如 ",[34,272,273],{},"qr.yourbrand.com","）的码，需要一条指向 ",[34,276,36],{}," 的 CNAME 记录。根域名（",[34,279,280],{},"yourbrand.com","）和 ",[34,283,284],{},"www"," 不能使用。添加记录后，请联系技术支持完成设置，包括证书。",[81,287,289],{"href":288},"\u002Fzh-hans\u002Fhelp-center\u002Fhow-to-use-your-subdomain-for-digital-links\u002F","帮助中心文章","列出了具体步骤。",[21,292,293,296],{},[14,294,295],{},"GTIN 错误。"," 平台在创建链接时会验证每个 GTIN，因此无效编号会在印刷之前被发现。如果印刷的码里带有平台从未接受过的 GTIN，说明这个码是在别处生成的。",[21,298,299,302],{},[14,300,301],{},"目的地。"," 每个链接都是动态的：你可以更改目的地、添加语言版本或设置召回页面，无需重新印刷。",[11,304,305,306,310],{},"如果以上步骤都没有找到原因，请把解码后的网址和印刷码的照片发送至 ",[81,307,309],{"href":308},"mailto:support@digital-link.com","support@digital-link.com","。",[42,312,313],{"id":313},"常见问题",[315,316,318],"h3",{"id":317},"为什么我的-gs1-digital-link-在收银台能用在手机上却不行","为什么我的 GS1 Digital Link 在收银台能用，在手机上却不行？",[11,320,321],{},"因为收银台无需联网，直接从码中读取 GTIN；而手机必须访问你的域名和你的解析器。如果收银台正常而手机不行，说明码没有问题，问题出在网络端：域名、其证书，或解析器中的条目。",[315,323,325],{"id":324},"为什么我的-gs1-digital-link-打开了错误的页面","为什么我的 GS1 Digital Link 打开了错误的页面？",[11,327,328],{},"通常是因为解析器上的默认目的地已过时，或者印刷的码所承载的网址与你正在编辑的那个不同。解码这个码，查看其确切网址，然后更新该 GTIN 的目的地。",[315,330,332],{"id":331},"gs1-digital-link-需要-14-位的-gtin-吗","GS1 Digital Link 需要 14 位的 GTIN 吗？",[11,334,335],{},"请使用 14 位形式。GTIN-8、GTIN-12 或 GTIN-13 在网址中要用前导零补足到 14 位，最后一位必须是有效的校验位。",[315,337,339],{"id":338},"不重新印刷包装能修复-gs1-digital-link-吗","不重新印刷包装，能修复 GS1 Digital Link 吗？",[11,341,342],{},"能，只要码里的网址是正确的：域名、解析器条目和目的地都可以在印刷之后修复。只有当码本身带有错误的域名、错误的 GTIN 或语法有误时，才需要重新印刷。",[315,344,346],{"id":345},"为什么批次级的-gs1-digital-link-打不开而产品级的可以","为什么批次级的 GS1 Digital Link 打不开，而产品级的可以？",[11,348,349],{},"因为码里带有解析器中没有条目的批号或序列号，而解析器也没有设置为回退到产品级。添加批次条目，或在 GTIN 级设置默认目的地。",{"title":351,"searchDepth":352,"depth":352,"links":353},"",3,[354,356,357,358],{"id":44,"depth":355,"text":45},2,{"id":181,"depth":355,"text":182},{"id":258,"depth":355,"text":259},{"id":313,"depth":355,"text":313,"children":359},[360,361,362,363,364],{"id":317,"depth":352,"text":318},{"id":324,"depth":352,"text":325},{"id":331,"depth":352,"text":332},{"id":338,"depth":352,"text":339},{"id":345,"depth":352,"text":346},null,"无法打开的 GS1 Digital Link 通常出在四个环节之一：印刷的码、网址、域名或解析器。本文说明如何找到并修复问题。","md","为什么我的 GS1 Digital Link 无法解析？原因与解决方法","一个中央印有二维码的产品袋，两侧分别是统计销量的收银扫描器图标和统计扫描次数的手机图标","article",{},true,"\u002Fimages\u002F2024\u002F02\u002F8-Digital-link-resolverDL.webp","\u002Fzh-hans\u002Fguides\u002Fgs1-digital-link-not-resolving","2026-10-07T14:00:00+02:00",{"title":5,"description":366},"\u002Fzh-hans\u002Fguides\u002Fgs1-digital-link-not-resolving\u002F","zh-hans\u002Fguides\u002Fgs1-digital-link-not-resolving","Adtlg4kGxdXT6hxYn2aJJhv8BDgu7N63Z1m_nbzovFk",[381,388,394],{"path":382,"sourcePath":383,"title":384,"heading":385,"ogImage":386,"publishedAt":387},"\u002Fzh-hans\u002Fguides\u002Feu-regulation-2024-1781-espr","\u002Fzh-hans\u002Fguides\u002Feu-regulation-2024-1781-espr\u002F","第 (EU) 2024\u002F1781 号法规：DPP 的法律框架","第 (EU) 2024\u002F1781 号法规：数字产品护照背后的法律框架","\u002Fimages\u002F2026\u002F09\u002Feu-regulation-2024-1781-espr-hero.webp","2026-09-14T10:00:00+02:00",{"path":389,"sourcePath":176,"title":390,"heading":391,"ogImage":392,"publishedAt":393},"\u002Fzh-hans\u002Fguides\u002Fdual-barcode-placement","双条码布局：在过渡期间线性码和二维码该放在哪里","双条码布局：在你的包装上把线性码和二维码放在哪里","\u002Fimages\u002F2026\u002F08\u002Fdual-barcode-placement.webp","2026-09-04T09:30:00+02:00",{"path":395,"sourcePath":396,"title":397,"heading":398,"ogImage":399,"publishedAt":400},"\u002Fzh-hans\u002Fguides\u002Fwhat-is-quishing","\u002Fzh-hans\u002Fguides\u002Fwhat-is-quishing\u002F","什么是 quishing？QR 码骗局详解，以及为什么品牌代码不一样","什么是 quishing？QR 码骗局如何运作，以及为什么品牌的代码不是风险所在","\u002Fimages\u002F2026\u002F08\u002Fwhat-is-quishing.webp","2026-09-03T11:00:00+02:00",1791405138930]